DAY-TO-DAY RESPONSIBILITIES: (Part-time 10 hours a week from 10AM-12PM CST)
We are seeking a strategic and highly organized Chief of Staff to support our client. The ideal candidate will have exceptional communication skills, strong attention to detail, and a proven ability to manage priorities in a fast-paced environment. This role is crucial in driving operational efficiency across the executive’s office, managing high-impact projects, and providing comprehensive support to achieve organizational goals.
About the Client
With over ten years of experience in Customer Success Management (CSM), the client is dedicated to helping businesses increase client retention and drive profitability. He offers a range of services, from strategic customer success audits to hands-on training for Customer Success Managers. His approach includes detailed client journey mapping, critical touchpoint analysis, and actionable recommendations to optimize client relationships and reduce churn. This is a Founder-focused role. Through the Founder’s CSM training programs, he also equips teams with the skills needed to deliver exceptional customer experiences from day one. With a data-driven, results-oriented focus, they help transform client satisfaction into a sustainable growth engine for his clients’ business.
Key Responsibilities:
- Shadow the CEO to understand and anticipate business needs, manage priorities, and streamline operations.
- Act as a liaison to communicate updates and information to clients, ensuring they receive timely responses and follow-ups, as well as collecting data needed (contracts, forms, etc.).
- Project manage the collaboration with freelancers (graphics, website development, etc.) to ensure progress on the certification course, keeping everything on schedule.
- Co-manage facilitation of Discord group buildout, and content management for reels editing and newsletter production.
- Build out, optimize, and maintain systems in Trello for efficient project tracking and knowledge management.
- Assist the CEO with managing and organizing the lead pipeline.
- Oversee affiliate contacts, send reminders for payments, and coordinate engagement within the affiliate network.
Qualifications:
- At least 2 years of experience as a Chief of Staff or in a similar role.
- Fluency in American English, demonstrated by a C1/C2 proficiency level on the EFSET (writing and composition).
- Strong, hands-on experience in Trello or any similar PM platform, capable of building efficient and user-friendly systems. Proficiency in Excel/Sheets is also required.
- Proven ability to manage multiple tasks and prioritize effectively in a dynamic environment.
- Excellent interpersonal skills with a focus on building and maintaining strong client relationships.
Job Offer:
- $264 monthly
- $275 monthly after 6 months (plus activation of benefits)
- $286 monthly after 18 months
Benefits:
- Private Life and Accident Insurance + Telemedicine
- Reimburse up to P400/month of your PhilHealth voluntary contribution
- 2x a year mental health counseling session with a board-certified counselor or therapist
- 1x a year financial health planning with a certified financial planner
- Monthly upskilling and personal development seminars
- Legal and paperwork assistance for visas, loans, etc.
- Birthday gift, in behalf of your company
- Christmas gift, in behalf of your company
- Bereavement Assistance
- Other company-wide events and contractors engagement activities
- Work from home set-up
No To Freelancers
WE DON’T CONTRACT “FREELANCERS”. We only hire people who want a long term, stable job and role with a growth-focused company. We don’t tolerate moonlighting, cheating on hours, or lack of respect for confidentiality and intellectual property. We are backed by a strong HR and legal team for this. You are honestly paid for the work you came here to do. If you want to be a freelancer and want a “gig” or a “for now” thing, we advise you use freelancer platforms like Upwork. That said, we pour a lot of love and growth into our team members, and we don’t want that to go to waste.
If you meet the qualifications and are interested, kindly complete the form provided below:
